☕ INITECH CORPORATION

Slide BCDR Integration Demo

"Yeah... if you could go ahead and monitor those backups, that would be great."

🖨️ PC LOAD LETTER
📠
Slide BCDR
Detects Problem
→
📋
TPS Report
With Cover Sheet
→
🎫
Autotask PSA
Creates Ticket
→
👔
Lumbergh
"Yeahhh..."
→
🔨
Remediation
Printer Style

1 Slide BCDR Detects Alert (Uh Oh, Sounds Like Somebody's Got a Case of the Mondays)

📠
Slide BCDR Console - Initech Division
Active alerts for Initech Corporation (4th Floor, next to Milton)
Agent Reboot Required
yourserver01.contoso.local
Warning
The protected system yourserver01.contoso.local requires a reboot to complete pending Windows updates. Backups may be affected until the system is rebooted.
Backup Failed
yoursql-prod.contoso.local
Critical
Backup failed for yoursql-prod.contoso.local with error: VSS writer 'SqlServerWriter' failed with error 0x800423f4. The SQL Server VSS writer encountered an error during backup.

2 IT Glue Maintenance Window (Did You Get The Memo?)

📝
IT Glue Documentation - The Memo You Were Supposed to Read
Maintenance windows for Initech Corporation - I'll send you another copy
📅 Weekly Server Maintenance
Day
Sunday
Time Window
02:00 - 06:00
Timezone
America/Chicago
Notes: Approved window for server reboots, updates, and maintenance. Change management approval not required for routine maintenance.
How it works: The integration looks up the device hostname in IT Glue to find the organization, then retrieves any documented maintenance windows. This information is included in the Autotask ticket and used to validate remediation actions. Yeah, we're gonna need you to read this memo. Mmmkay?

3 Autotask PSA Ticket (TPS Report Cover Sheet Attached)

📋
Autotask PSA - Initech Ticketing System
New ticket with remediation links (Cover sheet included, don't worry)

Autotask PSA Ticket #TPS-20240204-0042

[Slide BCDR] Agent Reboot Required: tps-reports.initech.local

Company Initech Corporation
Priority Lumbergh Level
Status New (Mmmkay)
Flair 15 pieces min.

4 Technician Executes Remediation (Back Up Your Data, We're Going In)

🔨
Remediation Actions - "PC Load Letter" Response Team
Click any action to channel your inner Michael Bolton and Samir

When a technician clicks a remediation link in the Autotask ticket, they're taken to a confirmation page where they can review the action and execute it. It's not like we're gonna hurt the server... we're just gonna fix it a little.

🔨
Reboot Now (Office Space Style)
"Die motherf***er!" - Requires maintenance window
🕐
Schedule Reboot at Midnight
Come in on Saturday instead
☕
Pause Backups
Take a break, like Peter
💾
Start Recovery VM
Jump to Conclusions (Mat not included)
📎
Mark Resolved
Milton can have his stapler back
🖨️ Maintenance Window Enforcement: Actions like "Reboot Device" and "Start Recovery VM" check the IT Glue maintenance window before executing. If outside the window, the technician can either wait or force the action (with acknowledgment). I could set the building on fire... but I'll use the maintenance window instead.
🔴
Milton's Red Stapler Status
Currently secured. Building fire risk: LOW